News & Stories

May 2025

Beware of Unexpected Packages

When you have an unexpected package on your doorstep, it may come with a higher cost than you expected. Scammers are now using “brushing scams” to exploit your personal information and boost their sales. Here’s what you need to know to stay safe.

What is the Brushing Scam?

Scammers are sending fake “luxury” items like rings, beauty products, and Bluetooth speakers to unsuspecting recipients. This practice, known as a “brushing scam,” involves using your personal information to write fake online reviews in your name, boosting sales.

If you receive a package you didn’t order, it means someone likely has your personal information. To protect yourself, change the passwords on all your online shopping accounts, especially if the package came from an online marketplace like Amazon. Report the incident to the platform so they can investigate the seller.

Don’t scan the QR Code

Another twist on this scam involves an unexpected package arriving with a note instructing you to scan a QR code to find out who sent it or to get return instructions. Scanning the QR code might lead you to a phishing website that accesses your credit card numbers, usernames, and passwords, or it could download malware onto your device.

If you scanned the QR code and entered your credentials, change your password immediately and enable two-factor authentication. Check your credit report for any unauthorized accounts and review your credit card and bank statements for suspicious transactions. Consider freezing your credit or placing a fraud alert on your credit report.