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Privacy & Notice

For Your Protection

What you need to know about keep your banking secure

Online Privacy

Recognition of Your Expectation of Privacy

We recognize and respect the privacy expectations of our customers. We also recognize and understand the need to safeguard any information our customers share with us. We will maintain standards and procedures designed to prevent misuse of this information.

Our Use, Collection, and Retention of Customer Information

You can browse our website anonymously without identifying yourself during your visit. We will only obtain and use information where we reasonably believe it would be useful and allowed by law to administer our business and to provide products, services, and other opportunities to our customers.

Our Maintenance of Accurate Information

We will attempt to keep customer files complete, up-to-date, and as accurate as possible in accordance with commercial standards. If you notice any information you provided us is inaccurate or outdated, please notify our customer services as soon as possible. We will correct inaccurate information in a timely manner.

Limiting Employee Access to Information

We will limit employee access to personally identifiable information to those with a business reason for knowing such information. We will educate employees so that they will understand the importance of confidentiality and customer privacy. Employees who violate their privacy responsibilities will be subject to our disciplinary process.

Security Procedures to Protect Information

We will maintain appropriate security standards and procedures to help prevent unauthorized access of your confidential information.

Restriction on the Disclosure of Account Information

We will not reveal any specific customer information to any unaffiliated third parties unless the information is provided to help complete a customer initiated transaction, the customer requests it, or the disclosure is required by or allowed by law.

Maintaining Our Customer Privacy in Business Relationships with Third Parties

Whenever personally identifiable customer information is provided to a third party, we will require the third party to adhere to similar privacy principles that provide for keeping such information confidential. Hanmi Bank’s privacy policy applies to individuals, and we reserve the right to make changes to this policy. Hanmi Bank will continuously assess ourselves to make sure that customer privacy is respected. For additional details about how Hanmi Bank share information with third parties, please refer to Our Consumer Privacy Notice.

Looking out for children

We do not knowingly collect or use personal information from children under 13 without obtaining verifiable consent from their parents. We recognize that protecting children’s identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents. While Hanmi Bank works to protect your personal information, you also have responsibilities. We are not responsible for the data collection and use practices of nonaffiliated third parties to which our websites may link.

  1. Internet safety for children – The internet is a public network. Children’s access to the Internet can allow them to visit inappropriate websites and be exposed to unwanted risks. The Children’s Online Privacy Protection Act (COPPA), protects children under the age of 13 from the online collection of personal information. Learn more about COPPA on the Federal Trade Commission’s website. Parents can be proactive by installing filtering software that gives them more control over their family’s Internet experience.
  2. Cyber ethics for children – Cyber ethics is the practice of being a good citizen on the Internet superhighway. Kids should understand the rules of the road, too. Learn more by visiting the U.S. Department of Justice’s kids and youth Web site.
Link to non-Hanmi Bank sites

We are not responsible for the information collection practices of the non-Hanmi Bank link you click to from our web pages. We cannot guarantee how these third parties use cookies or whether they place on your computer cookies that may identify you personally. We urge you to review the privacy policies of each of the links websites you visit – before you provide them with any personally identifiable information. Hanmi Bank has no responsibility for any external Web Site. It neither endorses the information, content, presentation, or accuracy nor makes any warranty, express or implied, regarding any external site.

Notice of changes

From time to time, we may change this online privacy policy. The effective date of this policy, as stated below, indicates the last time this policy was revised or materially changed. Checking the effective date below allow you to determine whether there have been changes since the last time you reviewed the policy. Your use of our website following the update to the Policy means that you accept the updated Policy.

Effective Date

This policy was last reviewed on May, 2017.

Privacy Policy

CONTENTS
  1. Collection of Information
  2. Use of Information
  3. Sharing of Information
  4. California Privacy Disclosures
  5. Additional Choices
  6. Third Party Sites and Social Media
  7. Not for Children Under 16
  8. Processing of Information Outside the U.S.
  9. Contact Us

Last Updated: July 22, 2020

This Privacy Policy explains how Hanmi Bank, a wholly-owned subsidiary of Hanmi Financial Corporation (“Hanmi”, “we”, “us” or “our”) collects, uses, and discloses information about you when you access or use our websites, including www.hanmi.com (“Sites”), mobile application (“App”), and other online products and services that link to this Privacy Policy, visit one of our branches or offices, apply for a loan, complete a transaction, open or manage an account (“Account”) with us; contact our customer service team, engage with us on social media, or otherwise interact with us (collectively, the “Services”). Please review this Privacy Policy carefully.

We may change this Privacy Policy from time to time. If we make material changes, we will notify you by revising the date at the top of this Policy and may also provide you with additional notice, such as adding a statement to our main website homepage or sending you a notification. We encourage you to review the Privacy Policy whenever you use our Services to stay informed about our information practices and the choices available to you. Your continued use of the Services following the posting of any changes to this Privacy Policy means you accept such changes.

1. COLLECTION OF INFORMATION

When you use the Services, we collect certain information that may be considered “personal information,” which means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. The types of personal information we collect about you depend on your interactions with us, as described in more detail below. 

Information You Provide to Us

We may collect personal information directly from you in a variety of ways, including when you:

  • Open an Account;
  • Apply for a loan;
  • Use interactive features on the Sites or Apps;
  • Fill out one of our forms;
  • Complete a transaction;
  • Submit or post comments or content on or through social media; and/or
  • Communicate with us via email, customer support, or through other means.

The categories of personal information we collect directly from you may include:

  • Identifiers, such as your name, alias, postal address, email address, phone number, Social Security number, driver’s license number or state identification card number;
  • Personal information described in California Civil Code Section 1798.80(e), such as your signature, bank account number, health or medical information, financial information, and physical characteristics;
  • Characteristics of legally protected classifications, such as your age and gender;
  • Commercial information, such as your transaction history, including records of Hanmi products or services you have obtained or are considering;
  • Professional or employment-related information; and/or
  • Education information.

Information We Collect from Other Sources

We automatically collect personal data when you access or use our Sites, Apps, or Services or visit one of our branches or offices. We may also obtain information about you from other sources. For example, we may collect information about you from third parties, including but not limited to, identity verification services, background check providers, credit bureaus, mailing list providers, and publicly available sources. When you enroll in our credit monitoring services, we collect data about your credit file from vendors to help monitor your credit reports and prevent unauthorized activity. Other sources include, but are not limited to, public databases, joint marketing partners, business partners through which customers access Hanmi’s service, insurance providers, financial services providers, data brokers, and marketing service providers.

The types of information we collect may include:

  • Identifiers, such as your name, alias, postal address, email address, phone number, Social Security number, driver’s license number or state identification card number, device identifier, internet protocol (IP) address, cookies, web beacon, and similar technology;
  • Commercial information, such as product or service details, date, and location of a transaction;
  • Internet or other electronic network activity information, such as browsing history and search history;
  • Geolocation data, such as the approximate location of your device from your IP address or more precise location of your mobile device when using our Apps; and
  • Visual information, such as video monitoring and recording we deploy in our branches.

Information We Derive

We may derive information or draw inferences from you based on the information we or our partners collect. For example, we may make inferences about your location based on your IP address or about your interests based on the products and services you utilize.

2. USE OF INFORMATION

We use the personal information we collect for various business and commercial purposes, including:

  • Create and manage your account;
  • Process loan applications and assess credit risk;
  • Complete the transactions you request, perform our contractual obligations, or as otherwise anticipated within the context of our ongoing business relationship;
  • Provide the products and services you request;
  • Customize your experience in using our Services;
  • Maintain, develop, and improve our products and services;
  • Send you notifications related to your account, loan applications, and other transactions;
  • Provide technical notices, updates, security alerts, and support and administrative messages;
  • Respond to your comments, questions, and customer service requests;
  • Communicate with you about products, services, news, and information we think may be of interest to you;
  • Monitor and analyze trends, usage, and activities in connection with our Services;
  • Personalize your online experience and the advertisements you see when you use the Services;s
  • Offer and administer sweepstakes, promotions, and reward
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and otherwise protect the rights and property of Hanmi and others;
  • Debug to identify and repair errors that impair existing intended functionality of our Services;
  • Carry out limited, short-term activities and other reasonable internal purposes related to the Services or your ongoing relationship with us;
  • Verify your identity (such as when you access your account information);
  • Complete background checks;
  • Comply with our legal obligations, including but not limited to compliance with Gramm-Leach-Bliley Act, California Financial Information Privacy Act, our tax obligations, laws related to the prevention of fraud and money laundering, and other regulatory requirements or provisions; and/or
  • Carry out any other purpose described to you at the time the information was collected or permitted by law.
3. SHARING OF INFORMATION

We may share personal information as follows:

  • With service providers, vendors, consultants and other persons that perform services on our behalf, including but not limited to background check, eligibility determination and verification, risk assessment, fraud control, vendor management, bill collection, payment processing, web hosting, information technology, direct mail and email distribution, analytics services, and legal and regulatory compliance;
  • With law enforcement authorities and individuals involved in legal proceedings when we believe doing so is reasonably necessary to comply with applicable law or legal process (including lawful requests from authorities) and/or to protect the rights, property, and safety of Hanmi, our customers, employees, or the public;
  • With our professional advisors, including legal, financial, insurance, and other advisors in connection with our Services and/or to protect the rights, property, and safety of Hanmi, our customers, employees, or the public;
  • In connection with corporate transactions, including as part of or during negotiations of any purchase, sale, lease, merger, financing, acquisition, transfer, or disposal involving Hanmi;
  • Between and among Hanmi and our current and future holding companies, parents, affiliates, subsidiaries, and other companies under common control and/or ownership of Hanmi; and
  • With your consent or at your direction.

We may share the following categories of personal information with these parties:

  • Identifiers, such as your name, alias, postal address, email address, phone number, Social Security number, driver’s license number or state identification card number, device identifier, internet protocol (IP) address, cookies, web beacon, and similar technology;
  • Personal information described in California Civil Code Section 1798.80(e), such as your signature, bank account number, health and medical information, financial information, and physical characteristics;
  • Characteristics of legally protected classifications, such as your age and gender;
  • Commercial information, such as your transaction history, including records of Hanmi products or services you have obtained, terminated, or are considering, purchase price;
  • Professional or employment-related information;
  • Education information; and
  • Inferences.
4. CALIFORNIA PRIVACY DISCLOSURES

Consumers residing in California have rights with respect to their personal information under the California Consumer Privacy Act (“CCPA”) (California Civil Code Section 1798.100 et seq.). If you are a California resident, you have the right to know about the collection, use, disclosure, and sale of your personal information. You also have the right to request access to a copy of your personal information, to request the deletion of your personal information, and to opt-out of the sale of your personal information. Hanmi does not sell your information and does not have knowledge of selling the personal information of minors under 16 years old. In addition, you have the right not to receive discriminatory treatment for exercising your rights under the CCPA. Hanmi will not discriminate against you for exercising your CCPA rights.

Notice at Collection and Summary of Information Practices

This section provides notice of the categories of personal information collected and the purposes for which the information will be used, as well as other information regarding our collection, use, and disclosure of personal information in the 12 months preceding the Last Updated date reflected above.

  • Categories of Personal Information Collected: We have collected the following categories of personal information: identifiers, personal information described in California Civil Code Section 1798.80(e), characteristics of legally protected classifications, commercial information, internet or other electronic network activity information, geolocation, visual information, professional or employment-related information, education information, and inferences. For more information about the types of information we collect, please see Collection of Information section above.
  • Categories of Sources of the Personal Information: We collect personal information from the following sources: directly from you when you interact with us (e.g., open an account, apply for a loan, contact us), indirectly from you when you use our Services (e.g., use our Sites or Apps, visit our branch), and from other third party sources (e.g., identity verification, background check, and credit bureaus vendors). For more information about the sources of personal information we collect, please see Collection of Information section above.
  • Business or Commercial Purpose(s) for Collecting the Personal Information: We may use the personal information we collect for a variety of business or commercial purposes, including but not limited to, to create and manage your account, process loan applications, complete transactions, and maintain and improve our products and services. For more information about the purposes for which we may use personal information, please see Use of Information section above.
  • Categories of Personal Information Disclosed for a Business Purpose: We may share the following categories of personal information: identifiers, personal information described in California Civil Code Section 1798.80(e), characteristics of legally protected classifications, commercial information, internet or other electronic network activity information, geolocation, visual information, professional or employment-related information, education information, and inferences. For more information about the categories of personal information we disclose to third parties, please see Sharing of Information section above.
  • Categories of Third Parties to Whom the Personal Information was Disclosed for a Business Purpose: We may share personal information to a variety of third parties, including but not limited to the following: with service providers, vendors, consultants and other persons that perform services on our behalf, with law enforcement authorities and individuals involved in legal proceedings, with professional advisors, with persons and entities involved in corporate transactions, with our related entities, and with others with your consent or at your direction. For more information about the categories of third parties to whom we may disclose personal information for a business purpose, please see Sharing of Information section above.

Submitting a CCPA Request

To make a request to know, access, or delete under the CCPA, please complete the webform in Hanmi’s Privacy & Notice, visit any of our branches, or call 1-888-406-CCPA (2272). With respect to a request to delete, we may need to retain certain personal information as permitted by law, including but not limited to completing the transaction for which the personal information was collected, providing a requested service, detecting security incidents, protecting against malicious, fraudulent, or illegal activities, complying with legal obligations, and enabling internal uses that are reasonably aligned with your expectations or lawful within the context in which you provided the information.

Verification

We are required to take steps to verify your identity before fulfilling a CCPA request. If you maintain an Account with us, we may verify your identity through existing authentication practices for the Account (e.g. login and password). If you do not have an Account with us, we will verify your identity by matching at least two or three data points that you provide us in making the request with the data that we have about you that are reliable for the purposes of verification (e.g., name, email address, mailing address).

Authorized Agent

You may use an authorized agent registered with the California Secretary of State to submit a CCPA request on your behalf. But we will require you, as the consumer on behalf of whom such request is made, to verify your own identity directly with us and to provide proof that the agent has been authorized to submit the request on your behalf. Alternatively, you or the authorized agent can provide proof that the agent has a power of attorney.

5. ADDITIONAL CHOICES

Account Information

You may change or update certain account information you provide to us at any time by logging into your account, visiting your local branch, or calling our Customer Call Center at (855) 773-8778. If you wish to deactivate your account, note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

Location Information

If you have initially consented to our collection of location information via an App on your device, you can subsequently stop the collection of this information at any time by changing the preferences on your device. If you do so, certain features may no longer function properly.

Cookies and Advertising Technology

We offer an opt-out from the use of cookies and other tracking technologies on our Sites. To opt-out of our use of cookies and other tracking technologies on our Sites, please click see Your Choices, under Cookie Policy. In addition, you may be able to block or disable cookies and other tracking technologies by selecting the appropriate setting in your browser. Please note, however, that if you choose to block or disable cookies or other tracking technology on our Sites, it could affect the availability and functionality of our Sites. Also, you will need to opt out again if you visit one of our Sites from a different device or browser or if you clear your cookies.

Hanmi collects your personal information over time and across different websites when you use our Sites or Apps. We may allow others to provide analytics services and serve advertisements on our behalf on the internet and in mobile applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Sites and Apps, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information may be used by Hanmi and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices. Your mobile device platform may also include a feature that allows you to opt out of having certain information collected through Apps.

Hanmi currently does not respond to Do Not Track browser signals or similar mechanisms.

Promotional Communications

You may opt out of receiving promotional or marketing communications from Hanmi by following the instructions in those communications or by making the request through this webform in Hanmi’s Privacy & Notice. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Mobile Push Notifications/Alerts

With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device. By downloading and using our Apps, you may also receive promotional messages, offers, news and information about Hanmi or our business partners within the Apps themselves. These “in app” messages are part of our Apps’ functionality and cannot be turned off. If you do not want to receive “in app” messages, offers, news and information, do not download or use our Apps.

6. THIRD PARTY SITES AND SOCIAL MEDIA

Our Sites may contain links to other websites, including our affiliated or co-branded websites, and likewise, other websites may reference or link to our Sites. These other websites are not controlled by Hanmi. When you are on the other websites, we recommend that you read their privacy policies and terms of use or service. We do not endorse, screen, or approve, and are not responsible for the privacy practices or content of such other websites. Visiting other websites that are linked to our Sites is at your own risk.

Our Sites may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Sites with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. Please review the privacy policies of the social media sites that provide these features for information about their privacy practices. We do not endorse, screen, or approve, and are not responsible for the privacy practices or content of social media sites or providers.

7. NOT FOR CHILDREN UNDER 16

Our Services are intended for general audiences and are not intended for individuals under the age of 16 years old. We do not knowingly collect Personal Information from individuals under the age of 16 without consent of their parent or legal guardian.

8. PROCESSING OF INFORMATION OUTSIDE THE U.S.

Hanmi is based in the United States, and we process and store information in the U.S. and other countries. Therefore, we and those who provide us with certain services may transfer your information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction.

9. CONTACT US

If you have any questions or concerns about anything in this Privacy Policy, you may visit any of our branches or call us at 1-888-406-CCPA (2272).

Cookie Policy

Effective: [3/9/2020]

Our Privacy Policy explains how we collect and use information from and about you when you visit our website, create an account with us, visit our retail locations, or otherwise interact with us. This policy explains more about how we use cookies and your choices concerning cookies.

What are Cookies?

Like most websites, we use cookies and similar technologies to remember things about you so that we can provide you with a better experience.

  • Cookies are small data files stored on your browser or device. They may be served by the entity that operates the website you are visiting (“first-party cookies”) or by other companies (“third-party cookies”). For example, we partner with third-party analytics providers, like Google, which set cookies when you visit our websites. This helps us understand how you are using our Services so that we can improve them.
  • Pixels are small images on a web page or in an email. Pixels collect information about your browser or device and can set cookies.
  • Local storage allows data to be stored locally on your browser or device and includes HTML5 local storage and browser cache.
  • SDKs are blocks of code provided by our partners that may be installed in our mobile applications. SDKs help us understand how you interact with our mobile applications and collect certain information about the device and network you use to access the application.
How We Use Cookies

We use cookies for a number of reasons, like helping us see which features are most popular, counting visitors to a page, improving our users’ experience, keeping our services secure, and generally providing you with a better experience. The cookies we use generally fall into one of the following categories.

Category of CookiesWhy we use these cookies
TechnicalThese cookies are essential for our services to function properly. Like the other cookies we use, technical cookies may be either first-party cookies or third-party cookies.
PreferencesWe use these cookies to remember your settings and preferences. For example, we may use these cookies to remember your language preferences.
SecurityWe use these cookies to help identify and prevent security risks.
PerformanceWe use these cookies to collect information about how you interact with our services and to help us improve them. For example, we may use these cookies to determine if you have interacted with a certain page.
AnalyticsWe use these cookies to help us understand improve our services. For example, we can use these cookies to learn more about which features are the most popular with our users and where we may need to make improvements.
AdvertisingWe and our advertising partners use these cookies to deliver advertisements, to make them more relevant and meaningful for visitors to our website, and to track the efficiency of our advertising campaigns, both on our services and on other websites.
Details of Cookie Types at Hanmi.com

Device IDs: If you access our app using a mobile device, the advertising identifier associated with your device or other identifiers may be recorded and used for purposes similar to those of cookies.

Your Choices

You have a number of options to control or limit how we and our partners use cookies and similar technologies, including for advertising.

  • Although most browsers and devices accept cookies by default, their settings usually allow you to clear or decline cookies. If you disable cookies, however, some of the features of our services may not function properly.
  • To prevent your data from being used by Google Analytics, you can install Google’s opt-out browser add-on.
  • For information on how our advertising partners allow you to opt out of receiving ads based on your web browsing history, please visit http://optout.aboutads.info/.
  • To opt out of ads on Facebook or Google that are targeted to your interests, use your Facebook or Google Ads settings.
  • Check your mobile device for settings that control ads based on your interactions with the applications on your device. For example, on your iOS device, enable the “Limit Ad Tracking” setting, and on your Android device, enable the “Opt out of Ads Personalization” setting.

US Consumer Privacy Notice

Click HERE to see Hanmi Bank US Consumer Privacy Notice. | Get Acrobat Reader to access this document.

California Consumer Privacy Notice

Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), this notice explains what categories of personal information Hanmi Bank, a wholly owned subsidiary of Hanmi Financial Corporation (“Company”), collects about California consumers and the purposes for which the information may be used.

Category of Data CollectedBusiness or Commercial Purposes for Collection and Use of Personal Data
IDENTIFIERS, such as name, mailing address, email address, username, phone number, Social Security number, and mobile phone number.Develop, provide and improve our products and servicesComplete the transactions you requestPerform our contractual obligationsMaintain our ongoing business relationshipCreate and manage your online accountSend notifications related to your accountRespond to your communicationsCommunicate with you about products, services and events that may be of interest to you
PAYMENT OR FINANCIAL INFORMATION, such as credit history and credit score.Processing or fulfilling transactions, including approving your loan applicationProcess and evaluate applications for positions with Hanmi Bank
CHARACTERISTICS OF PROTECTED CLASSIFICATIONS UNDER CALIFORNIA OR US LAW, such as age and genderAnalytics regarding use of ServicesInternal researchProviding, maintaining and improving the Services
COMMERCIAL INFORMATION, such as information about Hanmi Bank services purchased, obtained, or considered.Processing or fulfilling transactionsProviding customer serviceServices analyticsInternal researchMarketing and advertisingProviding, maintaining and improving the Services and products and services
INTERNET OR ELECTRONIC NETWORK ACTIVITY INFORMATION, such as your browser type, operating system, pages viewed, hyperlinks clicked, IP address, unique device ID, domain information, pages visited, and tracking technologies to collect usage information.Analytics regarding use of ServicesInternal researchMarketing and advertisingProviding, maintaining and improving the Services
GEOLOCATION DATA• Providing, maintaining, and improving the ServicesMarketing and advertisingAnalytics regarding use of ServicesInternal research
AUDIO OR VISUAL INFORMATION, such as video recordings via security cameras in our branch locationsDetect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and protect the rights and property of Hanmi Bank and others
PROFESSIONAL, EMPLOYMENT, OR EDUCATION INFORMATION, such as job history or educational history.Process and evaluate applications for accounts, loans or positions with Hanmi BankAdministrative purposes
INFERENCES, such as your interests.Maintaining and improving the Services and our products and services
CONTACT US

For more information about the Company’s data practices and privacy policy, please visit;

How to exercise your rights

To submit a Consumer Rights Request, please submit a completed webform available here, California Consumer Rights Request Form.

Or click HERE to download PDF version. | Get Acrobat Reader to access this document.

We’re Here to Help

You’ve got a team of experts on your side. Whether you have a simple question or need a comprehensive banking solution, we’re here for you.

Visit a local Hanmi Bank branch near you

Find addresses, phone numbers, and business hours for your Hanmi Bank branches and ATMs. We’re here for face-to-face support in person.

Call us at
855-773-8778

Help is just a phone call away. Our Customer Call Center is open Monday ~ Friday, 7:00 AM to 6:00 PM PT for your personal and business banking needs.