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October 2025

Business Customers: OTPs Now Sent Only by Phone, Not Email

As part of our continued efforts to enhance security and protect account(s) for the business customers, Hanmi Bank has discontinued the use of email as a delivery method for one-time passcodes (OTPs), effective September 15, 2025.

Why This Change Matters

This change is to proactively reduce fraud that can happen when email accounts are compromised. These types of attacks can create risk of unauthorized access or potential financial loss.

Protecting your business from this risk is our top priority.

What To Know Now

We strongly encourage you to

Ensure your mobile number is current in your online banking profile so that you can receive OTPs via voice call or text message.
Download the Hanmi Mobile and enroll in Hanmi Authenticator for enhanced protection.

We recommend that you do not save your username and password in your browser. This can expose your credentials to malware or unauthorized access.

If you have any questions or need assistance setting up the Hanmi Mobile App or Hanmi Authenticator, please contact Hanmi Bank Customer Call Center at (855)773-8778.

We’re Here to Help

You’ve got a team of experts on your side. Whether you have a simple question or need a comprehensive banking solution, we’re here for you.

Visit a local Hanmi Bank branch near you

Find addresses, phone numbers, and business hours for your Hanmi Bank branches and ATMs. We’re here for face-to-face support in person.

Branch Locator

Call us at
855-773-8778

Help is just a phone call away. Our Customer Call Center is open Monday ~ Friday, 7:00 AM to 6:00 PM PT for your personal and business banking needs.