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COVID-19 UPDATES FROM HANMI BANK
Dear Valued Customers,
All of us at Hanmi Bank know how much you are counting on us as your trusted financial services provider. We stand united in our dedication to continue to be there for you.
As states begin lifting their shelter-in-place orders and our nation initiates a reopening of the economy, we have been monitoring the loosening restrictions in order to prepare a measured reopening plan that is in line with government guidelines.
With the safety of our customers and employees remaining our top priority, we continue to abide by the preventative measures recommended by the CDC.
In the branch
For your safety and the safety of our employees, we ask that you continue to self-monitor for symptoms (such as fever, cough or shortness of breath) and only visit our locations when you are feeling well. We may request that you wear a mask when entering our branches and practice social distancing by standing 6 feet apart. During times of high-traffic, we may also limit the number of customers allowed in the premises at one time.
We continue to believe that good hygiene is paramount to curbing the spread of the novel coronavirus. As such, we have increased our efforts to clean high-touch surfaces and have installed sneeze guards to protect you and our employees. Our employees may be wearing face masks and gloves for their protection and hand sanitizer is being made available in high traffic areas for your use.
Reduced branch lobby hours:
We have modified our branch hours but remain committed to meeting your banking needs. Our branches are closing one hour earlier than normal, Monday through Friday. Branches are temporarily closed on Saturdays. Please visit www.hanmi.com/about-us/locations for the most up to date details.
Bank with us virtually anywhere, anytime:
Our Online banking and mobile banking services are available 24/7 – these online channels can accommodate most transactions, such as checking balances, transferring funds, depositing checks, paying bills and locating your nearest ATM.
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We are committed to ensuring that your banking transactions and services remain uninterrupted during these unprecedented times.
If you are facing financial hardships as a result of the novel coronavirus, we invite you to please contact your account representative to discuss available options.
If you have any questions, please feel free to contact your local branch or our Customer Call Center by calling our toll free number at (855) 773-8778. Our associates stand ready to help you Monday through Friday, 9 AM to 6 PM.
A message from the CEO regarding Coronavirus (COVID-19)
Dear valued Hanmi customers,
We outlined various proactive measures that Hanmi is taking to ensure the health and safety of our employees, customers and communities amidst growing concerns regarding the novel coronavirus [COVID‐19] in our earlier correspondence. We also highlighted a number of alternative banking channels—in addition to our branches that remain open—to ensure that service levels for our customers remain uninterrupted. I am very pleased with the Hanmi team and their ability to maintain the level of service that you—our valued customers—have come to know and expect from us.
With the uncertainty unleashed by COVID‐19, capital markets around the world are facing unprecedented volatility. The major stock indices in the United States and around the globe are sharply lower over the past several weeks. Individual stock prices of banks and other financial institutions have similarly been affected.
Despite market conditions, Hanmi remains very well‐capitalized and has ample liquid resources. Our regulatory capital ratios are very strong, and I believe we are well positioned to address these challenging times. I also want to make it clear that we are committed to maintaining open and clear communications with all of the Bank’s important stakeholders, including you.
As we continue to navigate this dynamic environment, we also remain focused on the tasks at hand—supporting our employees, valued customers and building Hanmi for the future. Thank you for your continued loyalty and confidence in Hanmi.
President and Chief Executive Officer
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